salary: $23 - $24 per hour
shift: First
work hours: 10:30 AM - 7 PM
education: No Degree Required
Responsibilities
- Inbound call center
- Occasionally outbound calls
- Support customers with inquiries on financial products and services.
- Identify ways to improve customer experience within established procedures.
- Perform routine customer support tasks by responding to and resolving customer inquiries and complaints.
- Receive direction from customer service supervisor.
- Escalate questions and issues to more experienced representatives.
- Interact with the immediate customer service team as well as internal and external customers on incoming questions and concerns.
- Handle Wire inquiries + questions and cases and wire issues
- Handle back to back phone calls
- Multi-task by listening, researching, and notating customer accounts
Skills
- Multitasking
- Technical Proficiency
- Customer Service
- Wire transfer
- Banking Operations
- Client Service
- Active Listening
- Typing Skills
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
