senior manager customer operations.

Embrace a thrilling opportunity to work with a leading biotechnology company that is revolutionizing healthcare through groundbreaking mRNA technology. Join a dynamic team of scientists and researchers dedicated to developing life-changing vaccines and therapeutics. At this innovative organization, you'll have the chance to contribute to cutting-edge discoveries and make a meaningful impact on global health. Grow your career in a supportive and collaborative environment, surrounded by passionate individuals driven to make a difference in the world.

salary: $74 - $75 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors



Responsibilities

Here’s what you’ll be doing:

• Lead the development and implementation of onboarding programs, training schedules, job aids, and performance metrics to enhance customer support operations and overall team performance.
• Collaborate with internal departments, including sales, marketing, legal, and compliance, to ensure accurate and compliant operational processes and content.
• Manage customer-facing and internal digital platforms, eCommerce integrations, and operational functions to support the full commercial portfolio and deliver a best-in-class customer experience.
• Act as an escalation point for complex customer issues, drive process improvements through industry best practices, and leverage AI to optimize workflows.

Here’s what you’ll have:

• Bachelor’s degree in Marketing, Business, Communications, Healthcare Administration, or a related field, with a minimum of 6 years of progressive experience in similar roles.
• Expertise in customer experience and operations, with strong knowledge of legal and compliance requirements related to customer communications.
• Demonstrated ability to develop scalable programs and processes, manage complex projects, and build strong relationships in a high-growth, collaborative environment.

 

Here’s what you’ll get:

• Above market rate of $75.00 per hour
• Great Benefits
• Friendly coworkers
• Supportive management invested in your success

Skills

• Business operations (6 years of experience is required)

Qualifications

• Years of experience: 6 years
• Experience level: Director

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.