customer support - associate.

Do you thrive on handling operational tasks and ensuring smooth office functioning and exceptional customer service?  If so, this may be the position for you.  We are seeking a highly organized individual that can support internal teams, sales representatives, and external customers by managing critical daily tasks, and maintaining communication. Read on for more information and apply today, if you have the skills required. 

salary: $18 - $18.75 per hour
shift: First
work hours: 8:30 AM - 5:30 PM
education: High School

Responsibilities

Administrative and Operational Support:

• Conduct quality control (QC) checks and send all orders to the warehouses daily within cutoff times.
• Serve as the primary point of contact to answer phones, transferring calls promptly and professionally.
• Answer the front door and manage visitor interactions courteously.
• Retrieve and distribute mail daily.
• Order and maintain office supplies to ensure uninterrupted operations.

Customer Service Coordination:

• Distribute emails received to the appropriate Customer Service Representative (CSR) or group promptly.
• Process third-party logistics (3PL) requests through all portals and emails from CSRs.
• Update and maintain contact lists as provided by Sales Representatives.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM or ERP systems is a plus

Skills

Office Support

Telephone Etiquette

Microsoft Excel

Business operations

CRM

Office Customer Serivce

Sales Support

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.