debt collections representative (hybrid).

This position will be hybrid, with in-office work from Tuesday to Thursday and remote work on Mondays and Fridays. Our client operates multiple consumer lending brands, each with distinct offerings and customer criteria. They are looking for experienced collections representatives. Please see the details below: About the role: As a Collections Representative, your responsibilities will include contacting customers, negotiating effectively to identify solutions, and helping them resolve their balances with empathy and respect. Previous experience in collections is required. Success in this role also demands comfort and proficiency in handling difficult customers through challenging situations. Responsibilities:

• Handle inbound and outbounds calls to customers regarding overdue payments
• Find solutions for customers who are past due on their account to get them back up to date
• Follow up with customers via email and answer any questions that they may have
• Maintain accurate, up-to-date information of customer interactions
• Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
• Follow all collection laws and legal practice

Requirements:

• 1 or more years of collections experience is required
• Previous experience in a call center environment
• Excelent phone communication and verbal skills, with the ability to actively listen and provide assertive solutions.
• Experience using collection systems and automated dialers, with the ability to talk and type simultaneously.
• Knowledge of FDCPA and FCRA practices
• Basic proficiency in navigating multiple computer systems.
• Prior experience using Salesforce is a plus

Compensation:

• This position offers a pay rate of $25 an hour with the opportunity to earn a monthly bonus.
• This is a permanent, full time position with benefits! Perks and benefits start day one!

salary: $51,999 - $52,000 per year
shift: First
work hours: 7 AM - 5 PM
education: No Degree Required

Responsibilities

COLLECTIONS




Skills

Commercial Collections

Consumer Collections

Collections

Empathy

Active Listening

Adapting to Change

Basic Software Skills

Typing Skills

CRM

Basic Computer Skills

Qualifications

Years of experience: 1 year

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.