Are you ready to launch your career in an insurance and financial services company leader in America?
We’re seeking bilingual individuals with customer service experience for a Customer Service - bilingual Financial Services Analyst position that offers the chance to develop your skills in a fast-paced, rewarding environment while providing exceptional customer service. If you're eager to make an impact and advance your professional journey, we’d love to hear from you!
Location:
Onsite during the first 8 weeks.
Hybrid in Grandview Heights, OH.
***2 days in office, 3 days at home
Shift:
Monday – Friday.
Hours:
Monday – Thursday: 11:30 am - 8:00 pm
Friday: 9:30 am - 6:00 pm Pay Rate: $19.50/hour
The right candidate will have:
- 1+ year of experience in customer service, retail or sales related occupations
- Fluency in English and Spanish
- Undergraduate degree in finance, business administration, insurance, economics, communications preferred
- Experience in financial services, insurance or a related field is highly preferred.
- Ability to comply with FINRA rules and regulations
TO APPLY:
Email Resume to: claudia.mendoza@randstadusa.com If this job is not for you, feel free to refer a friend.
What you will be doing:
As a Representative, you'll provide timely, efficient service for an assigned product and/or service center internal and external customer. You will ensure that we are providing extraordinary care to our customers through workflow management and meeting all required service level agreements.
- Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.
- Processes business requests according to government regulations, contract provisions and internal procedures and controls. Adheres to high standards of professional conduct consistent with the delivery of excellent customer service.
- Maintains current knowledge of contract and product provisions, administration of products, processing systems and related federal and state regulations.
- Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
- Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other operating units. Includes understanding topics that require insurance or securities license and registration and understands when and how to route those inquiries to the properly registered representative.
Skills
- Spanish
- bilingual
- call center
- Customer Service
- Finance
- financial
- Customer Relations
- Telephone Etiquette
- retail
- Customer Relationship Management
- FINRA
- credit union
- bank
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
