Our client operates multiple consumer lending brands, each with distinct offerings and customer criteria. They are looking for experienced collections representatives. Please see the details below:
About the role:
As a Collections Representative, your responsibilities will include contacting customers, negotiating effectively to identify solutions, and helping them resolve their balances with empathy and respect. Previous experience in collections is required. Success in this role also demands comfort and proficiency in handling difficult customers through challenging situations.
Responsibilities:
- Handle inbound and outbounds calls to customers regarding overdue payments
- Find solutions for customers who are past due on their account to get them back up to date
- Follow up with customers via email and answer any questions that they may have
- Maintain accurate, up-to-date information of customer interactions
- Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
- Follow all collection laws and legal practice
- 1 or more years of collections experience is required
- Previous experience in a call center environment
- Excelent phone communication and verbal skills, with the ability to actively listen and provide assertive solutions.
- Experience using collection systems and automated dialers, with the ability to talk and type simultaneously.
- Knowledge of FDCPA and FCRA practices
- Basic proficiency in navigating multiple computer systems.
- Prior experience using Salesforce is a plus
- This position offers a pay rate of $25 an hour with the opportunity to earn a monthly bonus.
- This is a permanent, full time position with benefits! Perks and benefits start day one!
Schedule 1: 7:00am - 3:30pm MST
Schedule 2: 7:30am - 4:00pm MST
Schedule 3: 8:00am - 4:30pm MST
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
