customer service representative.

We are currently staffing for a company that continues to grow at a double-digit pace and needs great people to help continue the success in a professional, stable, and well-run business atmosphere. This position requires an individual to plan for the successful resolution of incomplete installations and warranty-covered repairs. The ideal candidate will be 1) Extremely organized, 2) Ability  to multi-task, 3) Great communicaiton skills  4) Comfortable with Microsoft Office programs (i.e. Excel/Word), 5) Professional, polite and patient, 6) Team player 7) (preferable but not required) multi-lingual, English and Spanish/Portuguese. Job Duties and Responsibilities:

• Answering phones to assist with customers and book leads for Estimators (PRIMARY FUNCTION)
• Assist with e-mails, post cards, and phone calls for upcoming appointments
• General office duties as required (scanning/filing)

Skill Requirements:

• A proactive, organized approach to managing information and paperwork in a fast-paced environment.
• attention to detail and able to multi-task is an absolute must.
• oral and written communication skills

Customer service experience

• The ability to interact with, assist and provide a satisfactory resolution for customers and their issues
•  Team player, this is an environment where we value working together and assisting each other whenever possible to get the job done
• Proficiency in the Microsoft Office suite of programs
• Construction / Fence installation experience preferred but not required

 

salary: $22 - $23 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

Responsibilities

• Answering phones, including managing a high volume of calls
• Scheduling appointments using Google Calendar
• Directly interacting with customers via phone, email, and online inquiries
• Managing Digsafe tickets
• Performing clerical duties such as filing, data entry, and document creation
• Corresponding with customers regarding their projects
• Additional calls regarding follow up on quotes, repairs, general questions

Skills

Microsoft Office (2 years of experience is required)

Call Center (2 years of experience is required)

Telephone Etiquette (2 years of experience is required)

Active Listening (2 years of experience is required)

Multi-tasking (2 years of experience is preferred)

Organizational Skills (2 years of experience is required)

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.