- Employees MUST work nights and weekends, no exceptions. Shifts vary between 8am-9:30pm EST. Holidays are required as well.
- Candidates must have open availability to work between the hours above. The schedule will change periodically during training.
- Breaks are scheduled, no accommodations.
- NO TIME OFF during the first 90 days, no exceptions.
- This position requires you to be on camera 100% of the time.
- 2+ years of customer service and call center experience required.
- If you are not able to work from home due to outages (power/internet) you WILL be required to come into the office.
- Equipment provided excluding desk and chair. 3-5 inch Internet cable will be provided, talent must provide their own if they a longer one.
- Equipment must be returned to the original location once the assignment ends.
salary: $17 - $18 per hour
shift: First
work hours: 12 PM - 9:30 PM
education: High School
Responsibilities
- Responds professionally to inquiries from internal/external customers.
- Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
- Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
- Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
- Develop a full awareness of the way performance and actions affect members and Member Service.
- Contact Center's (MSCC) performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted).
- Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, and protects the assets of the organization. Performs other relevant duties as required.
- Documents conversations with members according to procedure.
- Follows established procedures to meet customer/member needs.
- Required to effectively interact with diverse work units and relevant organizational departments.
- Assist the department in meeting customer needs and reaching department expectations.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
