salary: $22 - $23 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required
Responsibilities
- Telephone contact with customers deemed uncollectable by the Field offices (volume range approximately 200 customers a week).
- Receive and resolve inbound calls from doubtful customers and field offices.
- Remediate disputes by working with Customer Service Center (CSC) staff and reviewing documentation to determine the validity of contested charges. . will facilitate the process in order to accurately pursue cases, deemed justified.
- Evaluate credit worthiness using scoring tools provided.
- Assist locations with doubtful procedures and to respond to inquiries as they pertain to company guidelines and policies.
- Support outside agencies by working with local staff and reviewing documentation to determine the validity of contested charges.
- Process bankruptcies in a timely manner to reduce company exposure and the cost of unnecessary litigation.
- Attend to helpdesk tickets and assist the local office with a resolution to their concerns.
- Reporting – including but not limited to; daily sweeps for doubtful account activity. Thus confirming and identifying proper procedures are being followed by the field locations.
Skills
- Credit Collections
- Credit
- Collections
- Customer Service
- SAP
- Accounts Receivable
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.