M-F 9:30-6 ET. MTW in office. Thursday and Friday remote.
What You’ll Do:
- Be the first point of contact, answering and responding to a high volume of incoming requests.
- Identify customer needs and provide accurate, timely solutions to ensure satisfaction.
- Assist with orders, quotes, troubleshooting, returns, credits, and web store enrollments.
- Build solid, lasting relationships with customers through clear, interactive communication.
- Document customer interactions and ensure all records are accurate and up to date.
- Learn and follow company policies, guidelines, and procedures to deliver top-notch service.
- A positive, team-oriented attitude and a passion for helping others.
- Excellent communication and problem-solving skills.
- Ability to learn quickly and adapt to new tools, systems, and processes.
- A commitment to providing an exceptional customer experience, even when faced with challenges.
Why Join Us?
- Opportunity to grow your career in a supportive and dynamic environment.
- Work with a team that values open communication, collaboration, and trust.
- Gain hands-on experience with industry-leading tools and processes.
salary: $18 - $22 per hour
shift: First
work hours: 9:30 AM - 6 PM
education: High School
Responsibilities
KEY RESPONSIBILITIES
- Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers’ needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication.
- Provides accurate, valid and complete information by using the right methods/tools.
- Places parts and supply orders, provides price quotes, RMA’s, debits, credits, Web Store enrollments, and performs basic trouble shooting
- Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
- Keeps records of customer interactions, processes customer accounts and files documents.
- Follows communication procedures, guidelines and policies.
What you will be doing:
Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.
- Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems.
- Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role.
M-F 9:30-6 ET. MTW in office. Thursday and Friday remote.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
