case manager (refugee support).

Are you passionate about helping children and families in crisis? We are seeking a Call Specialist fluent in  to provide compassionate and professional support to children, sponsors, and community members. This role requires communication skills, crisis intervention expertise, and the ability to work in a fast-paced environment. Key Responsibilities:

• Respond to calls with professionalism and sound judgment, including crisis situations
• Provide referrals, service planning, and documentation for all calls
• Ensure compliance with state and federal regulations
• Collaborate with ORR, legal service providers, and government agencies
• Assess child safety concerns and make appropriate referrals
• Work nights, weekends, and holidays as needed

Required Qualifications:

• Verbal and written fluency in English and Spanish
• Bachelor’s degree in social work, psychology, criminal justice, or a related field
• Minimum 2 years of experience working with immigrant populations or child welfare
• Experience interviewing at-risk children and working with refugee populations
• Proficiency in MS Office and SharePoint
• Must be eligible for a Public Trust Clearance

Why Join Us?

• Meaningful work that impacts vulnerable children and families
• Supportive team environment with opportunities for growth

If you’re ready to make a difference, apply today!



salary: $20 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Provide quality services to children, sponsors, community members and other callers, while maintaining professional judgement, especially in situations where the caller is in crisis.

• Respond to incoming calls as needed
• Maintain professionalism during calls involving behavioral disruptions, mental health crises, or runaway situations
• Collaborate with call center staff and stakeholders to ensure service execution
• Ensure compliance with state and federal regulations
• Triage calls to determine appropriate responses, referrals, and service planning
• Maintain quality standards for all calls
• Meet deadlines set by program supervisors and federal partners
• Communicate effectively in English and Spanish, both verbally and in writing
• Work with stakeholders, including legal service providers, court officials, and government agencies
• Assess behavioral or situational changes that may impact child safety
• Make referrals to federal, state, and local officials as needed
• Provide crisis intervention and guidance to callers in distress
• Accurately document all calls electronically
• Submit required reports in a timely manner
• Follow established protocols and policies for handling calls

Skills

Certified Case Manager (CCM)

Social Work (2 years of experience is required)

Spanish (5 years of experience is required)

Child Welfare (2 years of experience is required)

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.