escalations representative.

Randstad is looking for Escalations Representative at Ste C Springdale, AR. This position involves providing customer service support, handling routine transactions, and resolving escalated issues. The role requires effective communication with clients and team members, a focus on improving individual work processes, and the ability to escalate more complex matters to a supervisor when necessary. Position: Escalations Representative Location: Springdale, AR 72762 Pay: 18 Shift Days/Hours:  M-F 8am to 5pm. 

salary: $17 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

• Greeting Customers
• Admin/Front Desk position
• Answering phones
• Transferring calls
• Taking detailed notes
• Sign passes for guest 
• Perform other administrative tasks as assigned to support the smooth operation of the firm
• Supporting 2 Advisors directly  and 1 CA (may feel like they are supporting  4-5)
• Support Escalations; seek ways to improve individual work processes within established procedures. 
• Perform routine transactional or customer support tasks. 
• Regularly receive direction from supervisor and escalate questions and issues.
• Interact with client personnel on basic information

Skills

Customer Service Skills

Escalation Management

Problem Solving

Qualifications

Years of experience: 0 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.