licensed insurance support specialist.

We are seeking service-oriented professionals to join a nationally recognized Property & Casualty (P&C) Insurance organization. This position offers a temp-to-perm opportunity, providing flexibility to work remotely, in-office, or hybrid. Ideal candidates are those who excel in customer service, possess an active Property and Casualty (P&C) or Personal Lines (PL) Producer License, and are eager to grow within the Personal Lines organization.

salary: $21 - $24 per hour
shift: First
work hours: 7 AM - 9:30 PM
education: High School



Responsibilities

Responsibilities:

• Provide exceptional service to independent insurance agents and customers.
  
  
• Handle all inbound calls, making informed decisions or taking appropriate action with minimal assistance.
  
  
• Educate and provide accurate insurance advice through research and problem resolution.
  
  
• Interpret and verify coverages, underwriting guidelines, and policy data.
  
  
• Recommend and secure additional or increased coverage within specified guidelines.
  
  
• Conduct full account reviews and advocacy discussions to ensure adequate customer protection.
  
  
• Process policy and billing changes, policy issuance transactions, and policy payment plan changes.
  
  
• Respond to written correspondence and draft appropriate responses to service requests.
  
  
• Maintain knowledge of underwriting guidelines and customer service best practices.
  
  

Qualifications:

• Must Have: Active Property & Casualty License or PL Producer License.
  
  
• 2+ years of experience in a Personal Lines and/or P&C role.
  
  
• Associate’s degree preferred, or equivalent work experience.
  
  
• Proficiency in virtual technology and troubleshooting systems (e.g., Avaya, NICE, POS systems).
  
  
• Remote Work Requirement: Hardwired Ethernet connection with speeds of 10 Mbps upload / 50 Mbps download.
  
  

Work Schedule:

• Monday - Friday, scheduled shifts between 7:00 AM - 9:30 PM ET.
  
  
• Rotating Saturday shifts (9:00 AM - 5:00 PM ET).
  
  

Application Process:

• Submit your application by February 19, 2025 with your availability to speak.
  
  

Skills

• Inbouund Calls
• Property - Casualty Insurance
• Underwriting
• Personal Lines License
• Customer support

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.