This is a work-from-home position. Our client is seeking Collections Representatives who live within 100 miles of South Jordan or reside in one of the following states: Iowa, Illinois, Indiana, Missouri, Wisconsin, or Wyoming
About the role:
Our client has multiple consumer lending brands, each with distinct offerings and customer criteria. In the role of a Collections Representative, you will specialize in one brand through their comprehensive 4-week training program. Following the completion of training, your responsibilities will involve reaching out to customers, identifying solutions, and assisting them in maintaining consistent loan payments. This role requires comfort and proficiency in working with customers through challenging situations
Responsibilities:
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Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
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Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
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Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
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Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
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Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database
Requirements:
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1 or more years of collections experience
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Experience in a call center setting is preferred
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Proficient in phone communication and verbal skills, with a keen ability to actively listen
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Familiarity with CRM systems and their practices
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Customer-centric approach with adaptability to various personality types
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Strong multitasking abilities, adept at setting priorities and managing time effectively
Pay and Benefits:
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$18.00 per hour. You will also have the opportunity to earn a monthly performance based bonus!
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Full-time, permanent position! This is a direct hire position.
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Health, dental, and vision insurance including mental health benefits starting day 1
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Employee recognition and rewards program
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Plus so much more!
Work hours (You will pick one):
Schedule 1:Tuesday-Friday 9:30 am-6:00 pm (30 min lunch) & Saturday 8:00 am-4:30 pm
Schedule 2: Monday-Friday 10:00 am-7:00 pm (1 hour lunch)
*Hours are CST (Central Standard Time)
*We only offer set full-time schedules (no part-time or flexible schedules).
Start Date:
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3/3/25
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
