customer service rep.

We are currently hiring for Customer Service Representatives to work onsite in Tampa for training (approx 4 weeks) and then will be remote work. Hours: Must be available M-F, any shift between 9AM-9PM (will be set schedule) Pay Rate: $16.55/hr This role is a Call Center based role that requires previous Healthcare related experience. Previous experience working remote is a plus!  Background check includes Criminal, Employment, Education and Drug Screen.  Please send your resume for consideration!

salary: $16.54 - $16.55 per hour
shift: First
work hours: 9 AM - 9 PM
education: High School

Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer
excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts,
procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other
customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy
when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including
telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.




Skills

Follow-up

Active Listening

Telephone Etiquette

Customer Service

Empathy

Typing Skills

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.