We are a global leader in imaging solutions, renowned for our cutting-edge cameras, printers, and optical technologies. With a history spanning over 80 years, we have consistently pushed the boundaries of innovation in photography, printing, and office equipment. Our high-quality cameras and lenses have made us a top choice for amateur photographers and professionals, while our advanced printing technologies power businesses and home offices worldwide.
Are you passionate about helping others and ready to launch your career in customer service? Join our team in Burlington, NJ, where you'll be the friendly voice and trusted problem-solver for our valued customers!
This is a minimum of a two-month assignment.
Can be extended based on performance and business needs.
What You’ll Do:
- Be the first point of contact, answering and responding to a high volume of incoming requests.
- Identify customer needs and provide accurate, timely solutions to ensure satisfaction.
- Assist with orders, quotes, troubleshooting, returns, credits, and web store enrollments.
- Build solid, lasting relationships with customers through clear, interactive communication.
- Document customer interactions and ensure all records are accurate and up to date.
- Learn and follow company policies, guidelines, and procedures to deliver top-notch service.
- A positive, team-oriented attitude and a passion for helping others.
- Excellent communication and problem-solving skills.
- Ability to learn quickly and adapt to new tools, systems, and processes.
- A commitment to providing an exceptional customer experience, even when faced with challenges.
If you’re ready to learn, grow, and be part of a collaborative environment, apply today!
INTERESTED? APPLY NOW! FOR MORE IMMEDIATE CONSIDERATION, email a current resume to iris.levy@randstadusa.com TXT: Your NAME and CSR to 954-308-6735
salary: $18 - $22 per hour
shift: First
work hours: 9:30 AM - 6 PM
education: High School
Responsibilities
Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems. Typically reports to a Supervisor or Manager. Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role. Their tasks are routine in nature, do not require decision-making and they work under close supervision.
ROLE SNAPSHOT Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.
KEY RESPONSIBILITIES
- Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers’ needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication.
- Provides accurate, valid and complete information by using the right methods/tools.
- Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
- Keeps records of customer interactions, processes customer accounts and files documents.
- Follows communication procedures, guidelines and policies.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
