customer service.

I am looking to speak with proactive and detail-oriented Customer Service/Account Manager who have at least 4 years experience in their role. Individuals who are currently serving as the primary point of contact for clients/accounts in the manufacturing industry. Expereince also involving managing customer accounts, processing orders, coordinating with production teams, and ensuring high levels of client satisfaction. The ideal candidate will have clear communication skills, SAP/ERP proficency, a customer-focused mindset, and the ability to handle multiple priorities in a fast-paced environment.



salary: $55,000 - $70,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Associate

Responsibilities

• Serve as the main liaison between customers and internal teams, ensuring seamless communication.
• Process and manage customer orders from intake through delivery, ensuring accuracy and timeliness.
• Provide product information, pricing, and lead times to customers.
• Work closely with production, logistics, and quality control teams to meet client expectations.
• Handle customer inquiries, complaints, and issues, ensuring prompt resolution.
• Maintain and update customer records, orders, and communications in the company’s CRM system.
• Track order status, coordinate shipments, and proactively update customers on progress.
• Identify opportunities to enhance customer satisfaction and grow existing accounts.
• Assist in forecasting and demand planning by analyzing customer buying patterns.
• Prepare reports on account activity, sales trends, and customer feedback.

Skills

Active Listening

Follow-up

ERP

Basic Software Skills

Typing Skills

Customer Service

Basic Computer Skills

Customer Relations

Customer support

Order Entry

Qualifications

Years of experience: 4 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.