This role is remote with training provided via job shadowing, recorded trainings, and procedure reviews. It is intended to provide additional coverage during an employee’s maternity leave. While an extension is unlikely, there could be a potential full-time opportunity based on performance.
you have the required experience and are looking for an opportunity in client support within investment operations, we encourage you to apply for this contract role with potential full-time opportunities!
salary: $40 - $45 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors
Responsibilities
• Perform the duties related to processes that occur in the late afternoon/evening for the Boston Shareholder Services team including Client Trading and Client Support
• Shareholder Services is responsible for the oversight of NAV distribution by our Custodian providers. In the event of a NAV delay, this position will manage the client communication and inquiry process through resolution, including executing the NAV delay checklist and working with IT as necessary for recovery
• Apply understanding of complex internal structures and context surrounding information being processed to perform daily activities, including nightly in-kind processing
• Maintain working knowledge of overall process operating model and assist with deployment of operational changes, including developing and implementing new initiatives and assists with process re-engineering and systems integrations
• Input trades and audit appropriately
• Ensure the highest quality of client satisfaction by responding to clients on general inquiries related to trade placement and settlement with the client
• Communicate trade settlements to our custodian providers in an accurate and timely manner
• Operate as backup for team leader when they are unavailable
• Build technical expertise and better understanding of marketplace nuances
• Conform with the 'risk' escalation chain for operational issues and suspicious transactions
• Perform other duties as needed
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
