- High School Graduation a must; Preferred Level: Undergraduate degree in Business Administration Logistics Supply Chain or equivalent work
- Customer Service experience
- SAP AP/AR Transporation experience
- 3 years of Customer Service experience.
- 2 Years of Supply Chain experience
- Written and verbal communication skills
- Problem Solving
- Customer Relationship Management
- Excel Microsoft Office SAP
- Proven track record of customer relationship management: customer issues analyzing opportunities and providing system and process solutions that meet or exceed customer expectations.
- Proven Operational experience
- Excellent communication skills
salary: $20 - $22.29 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Handling all requests made from a Customer disputing their product invoices due to a discrepancy with product such as: damaged product shorted product or any type of billing discrepancies and providing dedicated support for our internal sales teams customers.
- Perform detailed research to determine the validity of the claims
- Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required)
- Changes to current processes (management shipping facility transportation and finance)
- Evaluate suggest and work with Manager to reduce customer order issues that are recognized through the credit process.
- Recommend systems and process improvements for Product Order Management by evaluating customer trends
- Typical/most important types of problem-solving responsibility for continuous improvement or innovation required
- Understanding complex customer request and determining the root cause in order to process improve
- Building relationships with facilities Finance Customer Service Customer Solutions to help improve customer service and drive down cost
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
