As the first point of contact for our valued customers, you'll create a welcoming and supportive experience—whether you're answering questions, resolving concerns, or guiding customers through banking services. Your ability to actively listen, problem-solve, and communicate with clarity and empathy will ensure that every interaction is smooth and positive.
salary: $19.03 - $19.04 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
1. Receives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor in order to create a positive first impression.
2. Verifies customer identity including asking customers to provide personal information and comparing that information to data stored in the computer system in order to ensure confidentiality and legal compliance.
3. Listens to customers including letting the customers fully explain issues, asking questions for clarification, maintaining composure with upset customers, and conveying a sense of empathy in order to fully understand the customer's issue.
4. Adapts communication to customers by altering rate of speech, inflection, tone, and content in order to facilitate customer understanding, retention, and comfort.
5. Explains policies and products to customers including answering questions, helping customers understand product features, helping customers with online banking processes, and general bank services in order to educate and support customers.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
