Are you passionate about advancing aviation safety and driving business performance? Our client, a leader in the aviation industry, is looking for a Help Desk Analyst to join their dynamic team in Columbus, OH.
As a Help Desk Analyst, you’ll play a pivotal role in ensuring the smooth operation and support of business systems, applications, and products related to the Client Training Cycle (CTC). You’ll deliver exceptional customer service while providing daily support and sustainment for these critical applications, ensuring the success of both internal and external customers.
If you’re looking to be part of a team that makes a real difference in aviation safety, apply now and help shape the future of the industry!
salary: $20 - $23.2 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
As a Help Desk Analyst, job duties include:
- Oversee work queues, email, telephone, and dashboards to respond to requests, issues, and inquiries promptly.
- Provide first-level support including triage, troubleshooting, resolution, and escalation (as required) for all applications supported by the Product Support Team.
- Generate and analyze reports to identify tasks and processes that need to be completed in support of client training.
- Ensure timely completion of assigned tasks and notify the Manager, Product Support, and project leaders of any revised target dates.
- Maintain consistent communication with other business units and provide bi-weekly updates to the Manager, Product Support.
- 2+ years of work experience working as a Help Desk Analyst within the aviation industry.
- Familiarity with basic scheduling concepts and experience with scheduling software.
- Demonstrates excellent customer service skills with a customer/client-oriented mindset.
- Knowledge of software tools such as GENESIS, Enterprise Applications, DocCheck, Citrix, and SubManager.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
