As a Customer Care Advocate, you'll be at the heart of the action, managing inbound and outbound calls, emails, live chats, and faxes for residential, small business, and commercial & industrial (C&I) customers. You'll play a key role in helping customers navigate the energy market, guiding them through enrollment processes, and resolving issues quickly and effectively.
What We're Looking For:
- A customer-focused individual with excellent communication skills and attention to detail
- Someone who thrives in a fast-paced environment and is committed to delivering exceptional service
- A team player who can collaborate across departments to ensure accurate, timely resolutions
salary: $20 - $21.13 per hour
shift: First
work hours: 8 AM - 7 PM
education: Bachelors
Responsibilities
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As a Customer Care Advocate job duties include:
- Handle all inbound calls, emails, and live chats for current and potential customers, delivering an engaging and professional customer service experience.
- Address billing, contract, and enrollment-related questions or concerns, offering clear and simple analyses of customer bills, usage, pricing, and delivery/energy breakdowns.
- Assist customers with various inquiries, ensuring full resolution and satisfaction.
- Conduct inter-departmental research to resolve more complex customer issues, escalating when necessary to the Team Lead and/or Care Director.
- Act as a gatekeeper for customer complaints, ensuring validity and monitoring complaints per the complaint management process.
- Collaborate with utilities to resolve customer issues, such as reducing deposit requests, billing/payment issues, meter reading concerns, and cancellations.
- 2+ years of customer service in a nationwide Energy or Utility Organization.
- Ability to read and interpret business and technical documents and communicate findings clearly to sales teams, customers, and colleagues.
- Demonstrated interpersonal skills and ability to interact effectively with all levels of the organization.
- Proficiency in Microsoft Excel and/or Access for data analysis.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
