call center representative.

Do you have one year of RECENT call center experience? Are you looking for a direct hire/permanent opportunity? This could be the perfect opportunity for you! Pay: $18-$22/hr PLUS Benefits: Important Note: this is onsite, not remote 

• Schedule:
  • MR and call center Monday – Friday 8am to 4pm for call center. Outpatient practices open as early as 7:30, or maybe 8:00, close at 4 or 4:30.
  • Urgent Care open 7 days a week, ER is open 24/7 so may need to work evening and/or night shifts.

Minimum Qualifications: - Upbeat, positive person who enjoys helping others with superb customer service, teamwork, and conflict resolution skills; -Basic knowledge of EHR programs, medical terminology; efficient time management skills and ability to multi-task; excellent writing, oral, and interpersonal communication skills; comfortable working in fast-paced environment; - Active listening skills; exceptional organizational, planning, coordinating and collaborating skills;  and comfort level with computer system. -High school graduate or equivalent required. Multi-lingual a plus.  

salary: $37,440 - $45,760 per year
shift: First
work hours: 8 AM - 4 PM
education: High School



Responsibilities

Job Summary:

On-call Representatives are responsible to answer all calls received in a courteous and professional manner and see all calls through to resolution, collaborating with other staff as needed, to ensure that patients, providers, and/or staff, have the information and assistance they need and maintain SCH’s positive reputation.

This may include scheduling appointments, tasking appropriate staff using the EHR, and enrolling and guiding callers through troubleshooting, navigating the patient portals.

Representatives will de-escalate situations involving dissatisfied patients, helping and supporting as needed.

Representatives will gather and verify all required, confidential health and financial information from patients as needed while using various computer software products.

The essential functions of this role include:

• working in a smoke free environment

Skills

• RECENT call center (1 year of experience is required)

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.