Location: On-Site (No Remote Options)
Schedule: Monday-Friday, 9 AM - 5 PM (30-minute lunch break)
Start Date: Immediate
Job Description: We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will provide excellent customer service to both internal and external customers by responding promptly to inbound calls, faxes, and emails. You will work collaboratively in a team-oriented environment while maintaining professionalism in all interactions.
Responsibilities:
- Respond to customer inquiries via phone, fax, and email in a timely and professional manner.
- Maintain a professional and courteous demeanor with both customers and colleagues.
- Work collaboratively within a team environment to achieve company goals.
- Ensure high-quality customer service by meeting monthly evaluation quality standards.
- Provide consistent and accurate information to all callers.
- Strive to achieve First Call Resolution (FCR) to enhance customer satisfaction.
- Maintain reliable attendance and punctuality throughout the year.
- Meet company performance standards for data entry and customer service.
- Continuously seek ways to improve the customer experience and suggest improvements.
- Provide clear, easy-to-understand information to policyholders.
- Perform additional duties as assigned, such as processing mortgage changes and updating customer demographics.
- Previous customer service experience preferred.
- strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Excellent attention to detail and strong data entry skills.
- Professional demeanor with strong problem-solving abilities.
- Must be available for on-site work (no remote options).
- Reliable attendance and punctuality are required.
- Competitive salary
- Collaborative and supportive work environment
- Opportunities for professional growth
- Paid Comprehensive training provided
salary: $18.99 - $19 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School
Responsibilities
- Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.
- Interacts with all peers and customers in a professional manner
- Works collaboratively in a team setting
- Achieves acceptable Quality scores on all monthly evaluations
- Strives to provide consistent and accurate information to all callers
- Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents
- Maintains acceptable attendance levels throughout the year.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
