consumer relations representative.

About the Role: We are seeking a Consumer Relations Representative to join our team and provide top-tier support for residential HVAC products. This role involves handling inbound consumer inquiries, educating customers on equipment and warranty information, and deescalating complaints to ensure a positive customer experience. Location: In-office Monday – Thursday (Remote on Fridays) Interview Process: Video interview (Teams/Google Meet) → In-person interview → Final interview with Business Unit Supervisor

Key Responsibilities:

• Handle consumer inquiries and complaints via phone in a professional manner.
• Educate consumers on product features, warranties, and troubleshooting.
• Provide documentation and support as needed.
• Guide customers to dealers for service when necessary.
• Accurately document interactions in the call-tracking database.
• Identify and suggest process improvements to enhance the consumer experience.

Ideal Candidate:

• strong people skills – empathy and patience are key.
• Background in customer service, hospitality, teaching, or related fields preferred.
• Experience handling difficult conversations and deescalating complaints.
• Willingness to learn phone systems and technical product knowledge.
• Basic understanding of HVAC systems (preferred).
• Proficient in Microsoft Office Suite; SAP experience is a plus.

Training & Growth:

• 6–8 weeks of training (online modules, shadowing, and nesting).
• Additional support available based on individual needs.
• Potential for conversion or internal growth (no set timeline).

Why Join Us?

• Collaborative team environment (10+ team members).
• Opportunity to develop technical knowledge in HVAC.
• Stable schedule with one remote day per week.

If you have a passion for customer service and the ability to handle challenging conversations with empathy, we’d love to hear from you!



salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Handle consumer inquiries and complaints via phone in a professional manner.
• Educate consumers on product features, warranties, and troubleshooting.
• Provide documentation and support as needed.
• Guide customers to dealers for service when necessary.
• Accurately document interactions in the call-tracking database.
• Identify and suggest process improvements to enhance the consumer experience.

Skills

Customer Service

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.