If you are an experienced Account Manager in the employee benefits sector, have a passion for customer service, and are looking for a role with room for career growth, this is your chance to join a forward-thinking agency that values its team members and fosters continuous development.
salary: $75,000 - $85,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Associate
Responsibilities
Key Responsibilities:
- Resolve service issues and ensure client satisfaction by working with carriers, vendors, and internal teams.
- Process carrier bills, audits, and manage enrollments, terminations, and coverage changes.
- Review plan documents (contracts, SBCs, marketing materials) for accuracy.
- Prepare clients for annual renewals and assist with the RFP process.
- Manage renewals and implementations according to the calendar.
- Help update technology platforms for benefits enrollments and payroll deductions.
- Handle client supply requests for open enrollment and new hire meetings.
- Assist with preparing meeting materials and resolving claims.
- Gain knowledge in compliance topics like ERISA, COBRA, FMLA, 5500s, and healthcare reform.
- Keep records organized per CRM protocols and participate in industry training.
- Act as a back-up for other Account Managers.
- High school diploma (or equivalent) required; college degree preferred.
- Prior customer service experience in the insurance industry.
- Proficient in Windows, Excel, Word, PowerPoint, and internet-based programs.
- Strong problem-solving and multitasking skills in a fast-paced environment.
- Excellent verbal and written communication skills.
- Ability to organize, prioritize, and meet deadlines.
- Enthusiastic, adaptable, and a team player with a client-focused approach.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
