• 100% Remote role. • Majority of the day is spent on the phone, from 10am to 5pm EST. Typically 30-40 calls a day. • Normal business hours from 9-5pm, based on a 36.25hr work week. • Customer service skills • Ability to multitask • Attention to details. • Pay Rate: $19hr The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system. Duties & Responsibilities • Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports). • Document summary details of calls and processing in case management system (Service Now). • Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies. • Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services. • Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload. • Cross-trains to support business needs. • Performs special projects as assigned. Minimum Requirements: • High School Diploma or equivalent experience • Bachelors preferred • 1-2 years of related experience preferred • Ability to multi-task and work in a fast-paced environment • Communication, organizational and interpersonal skills • Exceptional customer service and follow-through skills • Ability to maintain confidentiality and apply privacy requirements. • Proficient in Microsoft Office (specifically Excel, Word, and Outlook) • Knowledge of HR policies, procedures, and systems • Experience working on a team, and remaining flexible • Knowledge retention and recall • Self-sufficient utilization of resources • Ability to work under pressure
salary: $14 - $19 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Duties & Responsibilities
• Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
• Document summary details of calls and processing in case management system (Service Now).
• Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
