call center representative.

Are you passionate about providing exceptional patient support? We are seeking a Call Center Representative to serve as a vital resource for patients and their families, ensuring seamless access to online healthcare tools. In this onsite role at Assembly Row, you’ll be the first point of contact for inquiries regarding enrollment, technical assistance, and product features. If you thrive in a fast-paced, patient-focused environment, this is the opportunity for you!

salary: $19 - $19.5 per hour
shift: First
work hours: 9 AM - 5:30 PM
education: High School



Responsibilities

What You’ll Do:

• Deliver professional and efficient patient support via phone, email, and online messaging.
• Assist patients and authorized family members with account setup, login issues, and troubleshooting technical problems.
• Maintain strict confidentiality and adhere to HIPAA guidelines at all times.
• Process user-generated tickets and resolve issues following ITIL best practices.
• Escalate complex inquiries to the appropriate teams when necessary.
• Participate in projects focused on improving service desk operations and customer communication.
• Collaborate with colleagues to enhance department efficiency and the overall patient experience.

What We’re Looking For:

• High school diploma required; prior healthcare experience is a plus.
• Customer service or patient services experience (phone experience mandatory).
• Proficiency with computers, web browsers, and mobile devices (smartphones/tablets).
• Familiarity with customer service applications (e.g., ServiceNow, Service Manager) is a plus.
• bilingual or multilingual abilities are a plus.

Schedule: Monday to Friday, 9am-5:30pm

Why Join Us?

This is a great opportunity to gain hands-on experience in healthcare technology while making a meaningful impact on patient care. If you’re a customer-focused professional with a passion for helping others, apply today and take the next step in your career!


Skills

• Call Center Support
• Basic Computer Skills
• Medical Terminology
• Microsoft Office
• ServiceNow

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.