remote order management specialist.

Are you looking to take a step up from your current customer service position and work for an Award Winning Contact Center? As a Remote Order Management Specialist, you will support our trade partners, consumers, and internal process partners via phone, email, or other technology for Whirlpool Consumer Services. Daily responsibilities include delivery scheduling, inbound and outbound calls, helping consumers resolve issues, providing basic account or order information, and placing orders while ensuring consumers are fully satisfied when the call is completed. 

salary: $14.49 - $14.5 per hour
shift: First
work hours: 8 AM - 6 PM
education: High School

Responsibilities

Must be willing to work a 40 hour schedule. Our ideal candidate will be available M-F between the hours of 

8am-6pm EST. We are proud to offer competitive compensation at $14.50 per hour.

Communicates and coordinates with other departments and partners in order to fulfill customers’ needs.

First point of customer contact for general inquiries, like product availability, pricing, shipment scheduling etc.

Builds and maintains business relationship with clients by providing prompt and accurate service, so as to promote customers loyalty.

Receive orders via phone, e-mail, and databases, and enter orders into the system.

Communicate with customer on shipping schedule, pricing, product availability, product/shipping documentation, sample request and loading requirements, and order confirmation.

Forecast, gather, input and coordinate inventory activity data to accurately reflect product movement and ensures product availability for future orders/shipments.



The essential functions of this role include:

working in a smoke free environment

Skills

SAP (1 year of experience is required)

dual computer screen

Appointment Scheduling

inbound and outbound calls

Qualifications

Years of experience: 0 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.