Fully remote and will go quick. Please send resume and summary to TYLER.BIERY@RANDSTADUSA.COM
salary: $17 - $17.3 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Inbound Member Support Specialist:
- Role: Be the first point of contact for members, providing exceptional customer service via phone and secure messaging.
- Responsibilities:
- Answer inquiries related to benefits, eligibility, and claims.
- Guide members through healthcare processes and resources.
- Accurately document interactions and maintain member records.
- Collaborate with team members to resolve complex issues.
- Ideal Candidate: Empathetic, patient, and skilled at problem-solving.
- Role: Proactively connect with members to provide support and guidance.
- Responsibilities:
- Conduct outbound calls to educate members about available programs and resources.
- Schedule appointments and follow up on member needs.
- Collect and update member information.
- Document all outreach activities.
- Ideal Candidate: Outgoing, persuasive, and comfortable making outbound calls.
- High school diploma or equivalent.
- Previous customer service experience (healthcare experience preferred).
- Excellent communication and interpersonal skills.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
