patient services representative.

We are looking for a Patient Services Representative to join a growing healthcare company. The ideal candidate would have experience in medical billing, IDX-BAR experience, strong communication skills, and proficient in Microsoft Office programs. If you are interested in moving forward please send your resume to zac.rawson@randstadusa.com and apply to the role.

salary: $16.18 - $17 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

The Patient Services Representative serves as a liaison between the patient, client
hospitals, and the company in solving and researching complex client-related issues.

• Resolve and research patient complaints; suspend and unsuspended accounts per division instructions.
• Resolve and research hospital complaints relating to patient issues concerning billing and charges.
• Research accounts on the system; request charts as needed.
• Submit researched accounts to Coding for review.
• Forward complaints that require clinical review appropriately.
• Adjust accounts after appropriate review and approval.
• Correspond with collection agencies in order to resolve billing and reimbursement issues.
• Correspond with the Better Business Bureau and Consumer Affairs office in order to resolve billing issues.
• Handle the National Patient Services Call Center (NPSC) warm transfers for all business.
• Process NPSC and patient web site information as required.
• Process ETM tasks as required.
• Process incoming mail appropriately
• Communicate and follow-up on all client complaints to Patient Services Supervisor.
• Assume other tasks, duties and responsibilities as requested.

Skills

Medical Billing (1 year of experience is preferred)

Microsoft Office

Multi-tasking

Problem Solving

Customer Service

IDX-BAR

Qualifications

Years of experience: 1 year

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.