We believe in empowering our employees with opportunities to develop their skills, advance in their careers, and make a meaningful impact. Our dynamic work environment fosters teamwork, creativity, and excellence in customer service.
As a Service Agent in the Commercial Lines Ops team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors by phone in a multi-state territory. This includes making policy changes, explaining coverage, updating company records and may include underwriting small business policies. INTERESTED IN LEARNING MORE? APPLY TODAY! FOR MORE IMMEDIATE CONSIDERATION, email a current resume to iris.levy@randstadusa.com TXT: Your NAME and INSURANCE to 954-308-6735
salary: $21 - $23 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School
Responsibilities
What you will be doing:
- Answers telephone, email and fax inquiries from Commercial lines policy owners and Agents.
- Interprets and explains policy coverage; counsels, educates and provides accurate insurance advice through researching and resolving problems.
Handles incoming calls from customers and Agents regarding moderate to complex billing questions (i.e. misapplied funds, billing breakdowns, etc.), coverage questions, policy change requests and Certificates of Insurance. Enters information into multiple rating and policy issuance systems. - Underwrites risk (selection and rejection within authority level) of policy changes and each time there is communication with the customer. Under moderate supervision and working within specific limits of authority, obtains information about the customers operations throughout the policy term.
- Be able to make outbound calls to current customers to review current coverages, upsell additional coverages and limits and obtain leads for cross-sell opportunities.
- College Degree preferred, but not required.
- Customer Service, Call Center, Data Entry, and/or Insurance experience preferred.
- Demonstrated professional telephone etiquette.
- Market competitive compensation
- Access to medical benefits, including dental and vision
- Weekday schedule no nights and weekends
- Supportive management invested in your success
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
