customer service representative.

Randstad is looking for Customer Service Representative at Phoenix, AZ.This Customer Service Representative role at Client Consumer Lending involves handling 75-100 inbound calls daily, assisting customers with payments, fraud disputes, lost/stolen cards, and account inquiries. Key responsibilities include researching cases independently, navigating multiple systems, and providing quality customer service while maintaining professionalism in a fast-paced call center environment. Good communication, problem-solving, and multitasking skills are essential for success. Position:Customer Service Representative Location: Phoenix, AZ 85027 Pay:  20 Shift Days/Hours:  Requires 1 weekend day to work 430am-1pm 5am-130pm 6am-230pm 7am-330pm Training Days/Hours: 830am-5pm (mon-friday) 7 weeks of training  

salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

• You will work as a Customer Service Rep with Client Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer’s complaints/enquiries.
• Researching cases independently 
• Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers
• Responsible for reviewing the customer’s credit card profile, payments, reviewing accounts, assisting the customer understand their balances 
• Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)
  • Calls around 3-5 minute approximately 
  • Calls are back to back and sometimes a breather in between calls
• Will transfer more escalated calls to another department 
• Day in the life of…
  • Call center environment
  • At desk all day long- expectation to stay at desk
  • Can be loud and busy
  • Resource utilization
  • System navigation is important skill
  • Understanding toolbars
  • Organizing desktop
  • Use multiple windows
  • Navigate when talking to customers
• Average amount of calls and AHT
  • Average 75-100 calls a day
  • Calls are 3-5 minutes approximately
  • Calls can be back-to-back and sometimes there’s a breather in between.
  • Based on call volume there could be opportunities for overtime or time off without pay.

Skills

Active Listening

Problem-Solving

Multitasking Skills

Qualifications

Years of experience: 0 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.