remote collections representative .

***MUST RESIDE WITHIN  Illinois, Iowa, Missouri, Wisconsin or Wyoming to qualify OR within 100 miles of Chicago*** OVERVIEW:  This company has several lending brands, each with different products and customers. As a Collections Representative, you'll focus on one brand after completing a 4-week training program. Your main responsibility is to contact customers, find solutions for them, and help them make their loan payments on time. You'll need to be comfortable working with customers, even when dealing with challenging situations.  Job Type: Perm w/ Benefits Location: Remote Pay: Pay: $18-$21/hour, plus on average $400-800 a month in commissions.

QUESTIONS? TEXT "COLLECTIONS" TO (573) 370-1960.

MUST HAVE AT LEAST 12 MONTHS OF COLLECTIONS EXPERIENCE IN THE PAST 2-3 YEARS TO QUALIFY. REQUIREMENTS: • 1 or more years of collections experience • Experience in a call center setting is preferred • Proficient in phone communication and verbal skills, with a keen ability to actively listen • Familiarity with CRM systems and their practices • Customer-centric approach with adaptability to various personality types • Multitasking abilities, adept at setting priorities and managing time effectively 

salary: $18 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
• Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
• Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
• Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
• Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in  database




Skills

Collections (1 year of experience is required)

Microsoft Office (2 years of experience is required)

Typing Skills (1 year of experience is required)

Call Center (1 year of experience is required)

CRM systems (1 year of experience is required)

Qualifications

Years of experience: 1 year

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.