contact center sr specialist.

Are you passionate about delivering top-tier customer service while driving process improvements? As a valued member of our Commercial Operations team, you will play a crucial role in exceeding service and quality standards, maintaining clear communication with customers, and identifying solutions to recurring service challenges. Your expertise will help enhance service levels, streamline operations, and create a seamless client experience.   If you're a proactive problem-solver with a customer-first mindset, we’d love to hear from you!



salary: $21.47 - $21.48 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School

Responsibilities

After 4 weeks of training, these are the available shifts.
1.) Monday-Friday 9am-530pm
2.) Monday-Friday 930am-6pm
3.) Monday-Friday 1030am-7pm
4.) Monday-Friday 10am-6:30pm



Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
• Research and train clients on all products offered.
• Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.
• Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.
• Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
• Proactively advise management of impending problems or obstacles to meeting service standards.




Skills

Call Center Support

Basic Software Skills

Verbal Communication

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.