In this role, you will: ✔️ Drive client outreach initiatives for regulatory and remediation documentation requests. ✔️ Monitor, track, and report outreach progress with key metrics. ✔️ Partner with Regulatory Deployment, Sales/Trading desks, and client service teams to coordinate outreach communications. ✔️ Navigate multiple systems to address client inquiries promptly and accurately. ✔️ Proactively follow up with clients who are unresponsive or out of office. ✔️ Provide weekly status updates and metrics reporting to senior operations management.
If you have excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment, we’d love to hear from you!
salary: $32.06 - $32.07 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Perform the Global Markets client outreach for regulatory and remediation documentation requests inclusive of monitoring, tracking and providing metrics on the outreach progress to date.
- Partner with Regulatory Deployment, Sales/Trading desks, client service teams to organize the outreach details including email templates/communications to clients and the client contact information.
- Must have the ability to navigate multiple systems in order to handle client inquiries when issues arise and respond back to those queries as soon as possible.
- Daily monitoring and tracking of the outreach emails and subsequent follow up/outreach to clients that are unresponsive or currently out of office.
- Provide metrics reporting/status updates on a weekly basis to Senior Ops Mgt.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
