customer service specialist.

We are looking for a dedicated and reliable Customer Service Representative to join our team. The role involves answering phones for both public and internal customers (employees, patients, and visitors), dispatching work requests, monitoring environmental alarms, and assisting with patient transport. You will be required to assist with special projects and support the department by providing feedback on improving processes and increasing efficiencies. The position offers a fast-paced, dynamic environment where teamwork and customer service are key.

salary: $17.99 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Phone and Dispatch: Proficiently manage all phone and work request dispatch responsibilities. Fill in for CR1s on any shift when necessary.
  
  
• Environmental Monitoring: Monitor environmental alarms, including doors, gates, parking lot intercoms, and CCTV systems.
  
  
• Patient Transport Support: Assist with the workflow and assignments for patient transporters.
  
  
• Project Participation: Lead or actively participate in department projects to improve processes, increase efficiencies, and maximize performance.
  
  
• Feedback to Leadership: Provide feedback to leadership regarding process improvements and department performance.
  
  
• General Duties: Perform other position-appropriate duties as required, maintaining a professional and courteous demeanor.
  
  

Skills

Follow-up

Active Listening

Customer Service

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.