- Exceptional written and verbal communication abilities combined with excellent organizational skills.
- Proficient in translating technical concepts into clear, accessible language for non-technical audiences.
- Maintain composure and professionalism in high-pressure environments.
- Detail-oriented with the ability to prioritize tasks effectively in a fast-paced setting, ensuring deadlines are consistently met.
- Critical thinking and problem-solving skills with the capability to work independently.
- Familiarity with clinical workflows within EHR/Patient Portal applications and other clinical systems.
- Typing proficiency of 60+ WPM.
- 1-3 year of experience in EHR support within a clinical setting, ideally with direct patient care or pharmacy involvement.
- Experience in EMR/EHR support is advantageous.
- Proficiency in English and Spanish is highly desired.
- Demonstrates a solid commitment to continuous learning and adaptability to accommodate operational requirements.
salary: $18 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Deliver Exceptional Customer Service: Provide outstanding white-glove service to clients, ensuring their needs are met with professionalism and care.
- Master EHR/Patient Portal Systems: Develop a comprehensive understanding of EHR/Patient Portal functionalities and workflows to effectively assist users.
- Document and Troubleshoot: Accurately document incident details and utilize advanced troubleshooting skills to identify solutions and workarounds for technical issues.
- Build Relationships: Establish and maintain solid relationships with clients and internal teams, fostering a collaborative and supportive environment.
- Empower Team Success: Commit to working as part of a team, contributing to a positive team dynamic, and empowering colleagues to achieve success.
- Continuous Learning and Growth: Stay informed about the latest developments in EHR and Patient Portal technologies to provide the best support possible.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
