customer service benefits specialist.

A critical part of your role as a Customer Service Benefits Specialist will be offering your healthcare benefit expertise with compassion, empathy and sensitivity to assist our customers in resolving their complex healthcare issues. You will be responsible for answering and handling inbound calls from our customers or supporting outbound appointment calls to our customers and listening intently to their situation to be sure you gather the information needed to obtain an accurate resolution. Knowledgeable healthcare interactions with our customers during their time of enrollment is critical to help guide them to choose the right plans. These interactions will be conducted via a recorded telephone line and each interaction will be documented in our case management tool for tracking and record keeping purposes. In addition, you will be responsible for educating customers on the financial impact of the different plan options at play.

salary: $16.99 - $17 per hour
shift: First
work hours: 7 AM - 7 PM
education: High School

Responsibilities

Handle incoming complex calls or outbound appointment complex calls
offering compassion and empathy while using exceptional listening skills to
identify the customer’s needs
 Resolve customer needs or concerns related to:
– clarification and education on the customer’s specific benefit plans or
program options
– financial impact of available plan options utilizing knowledge of the
following:
▪ Payroll premiums
▪ Coinsurance
▪ Copays
▪ Deductible
▪ Out of Pocket expenses related to upcoming medical services

 Utilize bring your own device (BYOD) computer to access customer accounts and plan information to help navigate them to choose the appropriate plan

 Create, update and process employee’s plan election in Alight database
 Document all inbound calls and summarize calls in the case management
system
 Document all outbound appointments and summarize in the appointment
tool and in call wrap up notes within the customer’s account




Skills

Benefits Administration

Basic Software Skills

Active Listening

Telephone Etiquette

Empathy

Adapting to Change

Customer Service

Basic Computer Skills

Verbal Communication

Analytical Thinking

Customer support

HIPAA

Customer Relationship Management

Benefits

Written Communication

Call Center

Follow-up

Schedule Adherence

Healthcare (2 years of experience is preferred)

Qualifications

Years of experience: 2 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.