- Account Management: Serve as the dedicated point of contact for assigned commercial business accounts, managing all aspects of the order management lifecycle.
- Order Processing & Management: Gather and analyze data to process orders and maintain/update existing orders accurately and promptly, exceeding customer expectations.
- Real-time Communication: Provide timely and accurate order status information to internal and external customers.
- Communication Management: Efficiently manage a high volume of communication via emails and phone calls from customers and other departments.
- Order Accuracy: Ensure all orders are processed error-free.
- Product & Procedure Communication: Communicate product or procedure changes to relevant parties.
- Solution Provision: Offer alternative product choices to customers and sales personnel when necessary, providing supporting information and education.
- Reporting & Presentation: Develop and present order information
- Cross-Functional Liaison: Act as a liaison between customers, sales, supply chain, and plants to resolve customer/product issues promptly.
- Customer Satisfaction: Follow through on all customer interactions to ensure satisfaction, including proactive communication about ship date changes, delayed shipments, customer pick-ups, and jobsite order follow-up.
- Product Optimization: Provide alternate product options to improve scheduled ship dates.
- Continuous Learning: Maintain up-to-date knowledge of all products and processes through required training sessions.
- Customer Data Management: Maintain accurate customer contact information and special delivery instructions in the master memo.
- Returned Material Processing: Process all Returned Material Requests (RMAs) according to policy and coordinate timely material pick-up.
- Project Support: Assist with special projects and perform overtime as needed.
salary: $28 - $32 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
7 MONTH CONTACT ROLE
Pay $28 to $30 an hour
Fully onsite position
Job Summary:
We are seeking a highly motivated and customer-focused Account Specialist to join our team. In this role, you will be the primary point of contact for our valued commercial business accounts, providing top-tier account management throughout the entire order process. You will ensure seamless order placement, meticulous order management, efficient jobsite planning, and proactive follow-up with customers and our plants. Your ability to build and maintain strong relationships with both internal and external stakeholders, while addressing their questions and concerns with efficiency and professionalism, will be crucial to your success.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
