This largely remote position offers you the chance to assist businesses with Arizona’s Transaction Privilege Tax (TPT) licensing, answering questions, processing applications, and providing key support to both new and existing businesses. Whether it's handling inbound and outbound calls, managing email inquiries, or performing research to resolve issues, you'll play a crucial role in helping businesses navigate TPT processes.
If you have call center experience and a knack for problem-solving, this is the opportunity you've been waiting for! Apply now to join a team committed to excellence and customer satisfaction.
salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
As a Customer Service Representative, Job duties include:
- Answer inbound calls and respond to emails from businesses with questions about licensing, status of applications, account update requests, missing returns, outstanding liabilities, and other general TPT-related inquiries.
- Review and process license applications, ensuring all information is complete and accurate, and document resolutions appropriately.
- Process business account update requests and ensure that changes are accurately reflected in the system. Document resolutions as required.
- Perform light to medium research on customer inquiries and provide resolutions in writing or via callback. Follow up with customers as needed to ensure complete and accurate responses.
- 2 +yrs of prior call center experience is required. Experience with Arizona Transaction Privilege Tax (TPT) or related tax systems is preferred but not mandatory.
- Ability to handle inbound and outbound customer inquiries with professionalism and clarity.
- Ability to work independently while maintaining a high level of attention to detail.
- Experience with basic administrative tasks and documentation.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
