Key Responsibilities:
- Order Accuracy: Process orders with 100% accuracy, including product details, labeling, shipment methods, and delivery timelines.
- Urgency & Efficiency: Prioritize urgent requests and adapt to last-minute changes, ensuring timely fulfillment.
- Customer Service: Provide concierge-level service, addressing inquiries with professionalism and attention to detail.
- Problem-Solving: Resolve order discrepancies, delivery issues, and special requests quickly, collaborating with internal teams.
- Communication & Coordination: Work closely with clients, sales, operations, and logistics to ensure smooth order fulfillment.
- Product Knowledge: Assist clients with product selections, substitutions, and recommendations, maintaining a deep understanding of our offerings.
- Process Improvement: Identify opportunities to enhance efficiency and suggest improvements.
- Technology: Use SAGE and CRM systems to track and update order information in real-time.
- strong attention to detail and accuracy.
- Excellent customer service skills and a professional demeanor.
- Ability to handle urgent requests and resolve issues swiftly.
- Experience with SAGE and CRM systems is a plus.
- Proactive in identifying improvements to processes.
- Competitive salary and benefits package.
- Opportunities for growth and development.
- Collaborative, dynamic team environment.
salary: $45,760 - $46,500 per year
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Key Responsibilities:
- Accurate Order Entry: Process customer orders with 100% accuracy, ensuring all details, including product specifications, quantities, labeling, private branding, shipment methods and delivery timelines, are correct.
- Sense of Urgency: Prioritize and manage orders efficiently, ensuring prompt resolution of time-sensitive requests and last-minute changes.
- Customer Service Excellence: Provide exceptional, concierge-level service to luxury hotel and retail clients, addressing inquiries with professionalism, efficiency, and attention to detail.
- Problem-Solving & Resolution: Quickly identify and resolve order discrepancies, delivery issues, or special requests, coordinating with internal teams to provide swift solutions.
- Communication & Coordination: Coordinate between customers, the sales team, operations, warehouse teams, and logistics partners to ensure seamless order fulfillment and on-time deliveries.
- Product Knowledge: Maintain a deep understanding of our gourmet food products and packaging to confidently assist clients with selections, substitutions, and product recommendations.
- Process Improvement: Identify opportunities to enhance order accuracy and efficiency, proactively suggesting improvements to streamline operations.
- Technology: Use existing processes in SAGE and CRM to keep information updated real-time
- May perform other duties/responsibilities as needed or assigned.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
