client services representative.

We are looking for a dedicated and proactive Client Services Representative to join our team. In this role, you will serve as the primary point of contact for clients and internal operational teams, providing timely and accurate resolution to client inquiries and supporting exceptional client service levels. You will primarily focus on Fund Accounting, Administration, and Custody disciplines and the applicable products offered for assigned client relationships.

salary: $22 - $24 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

1.Client Service

• Proactively respond to client inquiries on a daily basis
• Provide filtering and escalation for client inquiries
•  Participate in scheduled client meetings as requested
• Assist in activities that support the measurement of Client Service Standards across the various products our client provides to our clients.
• Work effectively with internal departments or third party providers to prioritize client requests, deliverables and issue resolution
• Execute reviews of internal reporting for assigned client relationships and escalate issues which may impact client servicing to the Client Service Supervisor
• Participate in team based project work and audits

2.Technology Management

• Utilize relevant internal technology solutions to effectively manage client inquiries
• Introduce and familiarize clients with new technology, automation tools and products

3.Risk and Control

• Where required, monitor receipt of all client documentation (tax, Accounting Elections, KYC, account information, authorized signers, etc.) and analyze exposure of missing documentation to client.

Knowledge, skills and requirements:

• BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experience

Skills

Client Service

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.