This role is key to ensuring that our clients feel heard, supported, and well cared for from their very first call to the close of their case. You’ll be the go-to liaison between clients and our legal team—managing intake, maintaining strong communication, and keeping everything running smoothly behind the scenes. If you thrive in a fast-paced, detail-oriented environment and enjoy being a central part of a close-knit team, we’d love to meet you.
salary: $39,520 - $41,600 per year
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
- Serve as the primary point of contact for new client intake, existing client management, and final case closure, ensuring a seamless experience throughout the client lifecycle.
- Oversee and enhance client interactions by maintaining a high standard of service and communication between clients and the firm.
- Manage scheduling of consultations and meetings, guide clients through the firm’s onboarding and intake process, and ensure timely follow-up and support.
- Draft, process, and distribute client retainer agreements and other legal documentation with accuracy and professionalism.
- Maintain and update client records and correspondence using the firm’s CRM system to ensure data integrity and efficient client tracking.
- Implement and maintain the firm’s Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and cohesion across all office operations.
- Conduct periodic internal audits of client files and evaluate overall client engagement to identify areas for improvement.
- Provide general administrative support across the firm, including assisting attorneys and team members with case-related tasks and operational needs as required.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
