We’re currently hiring a Customer Service Specialist position with a mid-sized, fast-paced company that values teamwork, innovation, and exceptional service. This is a fantastic opportunity for someone with experience in Consumer Goods (CPG) who’s ready to grow in a supportive and collaborative office environment. The Customer Service Specialist is responsible for overseeing the full customer order journey—from entry to invoicing—while working cross-functionally with Sales, Finance, IT, and other departments. We are ideally seeking someone with 3+ years of experience. If you’re proactive, detail-oriented, and thrive in a fast-paced environment, we’d love to hear from you. You can apply to this posting as well as send your resume to jenn.eng@randstadusa.com in order to be considered!
salary: $23 - $28 per hour
shift: First
work hours: 8 AM - 5 PM
education: Associate
Responsibilities
- Ensure accurate and up-to-date customer and item information (master data) for efficient order processing and invoicing
- Process customer orders (via email, fax, EDI) including verifying order details (items, prices, quantities, delivery dates) to ensure accuracy.
- Address customer inquiries, requests, and complaints, and follow through to resolution.
- Coordinate with internal teams (sales, accounting, logistics, manufacturing, quality) regarding customer orders.
- Prepare monthly commission reports for brokers and submit for approval.
- Organize the shipment of samples according to instructions from the responsible Account Manager.
- Prepare necessary export documentation, including certificates.
- Support the collection of open accounts receivables.
- Archive related files and documents.
- Perform other duties as assigned by the supervisor.
Skills
- Customer support
- Basic Software Skills
- Verbal Communication
- Confidentiality
- Responsiveness
- Analytical Thinking
- Active Listening
- Telephone Etiquette
- Empathy
- Data Entry
- EDI
- Customer Service
- Phones
- Order Entry
- Customer Inquiries
- Accounts Receivable
- Collections
- Office Support
- Typing Skills
- Basic Computer Skills
- Customer Relations
- Adapting to Change
- Sales Support
Qualifications
- Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
