director of quality.

A client of ours in the manufacturing industry located in Louiville, Kentucky is seeking a Director of Quality Assurance to join their team.  The ideal candidate will manage the product return process, ensuring all returned items comply with company standards for quality, functionality, and regulatory requirements. This role requires excellent communication skills to effectively coordinate return activities with customers.  This is a full-time permanent position offering a competitive salary and benefits package. 

salary: $80,000 - $90,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Act as the primary liaison for customer inquiries and concerns, delivering exceptional service and ensuring customer satisfaction.
  
  
• Lead and manage quaity improvement initiatives from concept to execution, driven by customer feedback and service insights.
  
  
• Maintain detailed and organized records of client interactions, technical issues, resolutions, and follow-ups.
  
  
• Gather, analyze, and integrate customer feedback to identify opportunities for improvement and contribute to product enhancement.
  
  
• Track and document product returns, including inspection findings, customer feedback, and return trends.
  
  
• Review customer input related to product performance or return reasons to identify patterns and address root causes.
  
  
• Provide advanced technical support, promptly troubleshooting and resolving complex issues to ensure minimal disruption for clients.
  
  
• Build and sustain supplier relationships to communicate and uphold quality standards and expectations.
  
  
• Perform internal audits and assessments to ensure the quality of incoming raw materials.
  
  
• Collaborate with suppliers to drive corrective actions and continuous improvement initiatives in response to quality issues.
  
  
• Coordinate with internal operations teams to manage non-conformance cases effectively.
  
  
• Define, implement, and monitor supplier quality metrics to ensure consistent performance and alignment with quality goals.
  
  

Skills

Quality Control

Technical Support

Product Improvement

Product Inspection

Customer Relations

Material Audits

Quality Assurance

Manufacturing

PowerBI

Microsoft Excel

Qualifications

Years of experience: 4 years

Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.