customer service specialist.

Are you customer service oriented? Do you have a passion for supporting customers, sales reps and manufacturer's reps? Our client, in Manchester, NH, is seeking an experienced Customer Support Representative to add to their growing team. The ideal candidate will have 3 years of Customer Service and/or inside sales experience. The role supports the key accounts in Mexico so, if you are bilingual, this is a huge plus. If you are comfortable supporting demanding customers in the manufacturing industry(specifically the auto industry, which deals with complex machinery) please apply today.  Our client is looking for someone who is computer savvy and who can handle a fast paced environment. In this role, you could get up to 100 emails a day - this role will involve a lot of email correspondence in addition to some calls.  Location: Manchester, NH This is a PERMANENT role bilingual in Spanish is a huge plus but not required to be considered  Experience within a manufacturing industry is a huge plus as well  Pay: $23.00/hr to $26.00/hr  Hours: Monday through Friday from 8:30am - 5:30pm with a 1 hour lunch  Key Benefits: * 401k Plan with 100% company match up to 7% * Competitive Health and Dental insurance options * PTO - 3 weeks of PTO the 1st year * Tuition Reimbursement $5,250 per year * Life Insurance * 11 Paid Holidays * Wellness and Vision Reimbursements  * Flexible Spending Plan  * Scholarship Program  * End of year Bonus if the company does well  * Gym on site  * Wellness area on site * Great atmosphere with a focus on employee engagement  If you are interested in this wonderful opportunity, please apply to this ad and call Georgia Demers at 603-262-3197 or email Georgia at Georgia.Demers@Randstadusa.com

salary: $47,840 - $54,080 per year
shift: First
work hours: 8:30 AM - 5:30 PM
education: High School

Responsibilities

• Provide customers with quotes and all items necessary to make a purchase decision
• Provides quote follow-up on a weekly basis
• Enter customer orders and follow through to fulfillment (IE: ensure credit is approved, deposit received (if applicable), items have been ordered, etc.)
• Sort customer invoices daily, print backorders and enter machines into customer database
• Reconcile customer purchase orders to our sales orders/invoices
• Assist customers with general product information (part numbers, availability, order status, etc.)
• Interface with all other departments to ensure that the needs of our customers are being met
• Identify correct equipment applications for customers
• Provide various monthly and quarterly reports
• Provide back-up phone coverage
• Client is looking for someone to have the following skills: Computer savvy, Advanced Excel, Technical Skills (knowing how machines work)

Skills

Telephone Etiquette

CRM

Customer Service

Manufacturing

Sales Support

Working with sales reps

Quotes

ERP

Follow-up

Customer support

Microsoft Office

Microsoft Excel

SAP

SAGE

Advanced Excel

SalesForce.com

technical skills

pivot tables

CUSTOMER ORDERS/SALES

Client Service

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.