Are you ready to make an impact in the healthcare industry? Join a company at the forefront of delivering innovative medicines that tackle some of the most complex health challenges. Our client is seeking two Customer Service Representatives to support their mission and ensure regulatory compliance through accurate device tracking.
This hybrid role offers the opportunity to work 3 days onsite in their Waukegan office, contributing to a collaborative and dynamic team. You’ll play a crucial role in helping to maintain compliance with FDA and international regulatory requirements while working directly with patients and internal teams.
The ideal candidate will have a robust customer service background in regulated environments (healthcare-adjacent industries like legal, financial services, or product quality are a plus) and be comfortable handling sensitive information both verbally and in writing. Ready to take the next step in your career? Apply now and make a lasting impact while supporting a mission that matters!
salary: $23 - $25.7 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
As a Customer Service Representative, job duties include:
- Maintain and manage device tracking files both physical and electronic in compliance with internal procedures.
- Handle inbound calls (approximately 20/day) and emails (100–150/day) through a shared mailbox, maintaining professionalism, accuracy, and confidentiality.
- Communicate device tracking policies and procedures to patients, physicians, and internal teams; answer questions and escalate complex inquiries as necessary.
- Support complaint handling by recording information, initiating case files, and following established regulatory processes.
- 3+ years of Customer Service experience working in a regulated environment with exposure to Healthcare Terminology.
- Proven ability to assess complex situations, problem-solve, and determine when to escalate issues.
- Background in environments such as pharmaceuticals, legal, insurance, or financial services.
- Proficiency with Microsoft Office Suite (Excel, Outlook, Word), PDF tools, and Microsoft Teams.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
