A manufacturing company in Melville, NY is currently seeking a dedicated and enthusiastic individual to join their team as a Customer Support Representative. This is a full time position that is 100% in office. The shift for this role is Monday through Friday 10:30am to 7pm. We are seeking an entry-level candidate seeking an opportunity to learn and grow their career in customer service. To apply, please send your resume to jenn.eng@randstadusa.com or apply to this posting today!
salary: $22 - $23 per hour
shift: First
work hours: 10:30 AM - 7 PM
education: High School
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and/or chat
- Identify and assess customers' needs to achieve satisfaction
- Troubleshoot problems and provide accurate information or solutions
- Keep records of customer interactions, process customer accounts, and file documents
- Collaborate with internal teams to resolve complex issues
- Contribute to team effort by accomplishing related results as needed
Skills
- Customer support
- Basic Software Skills
- Verbal Communication
- Confidentiality
- Responsiveness
- Analytical Thinking
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Interpersonal Sensitivity
- Call Center Support
- Basic Computer Skills
- Technical Support
- Office Support
- Systems Support
- Filing
- Data Entry
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
