salary: $21 - $22.5 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
- Coordinate Deliveries:
- Schedule and track delivery appointments.
- Communicate with delivery drivers to ensure punctual and accurate deliveries.
- Resolve issues or delays in the delivery process.
- Update customers on delivery status.
- Customer Interaction:
- Address customer inquiries and concerns regarding deliveries.
- Provide information about delivery times, procedures, and policies.
- Handle complaints professionally and seek timely resolutions.
- Customer Satisfaction:
- Ensure customers are satisfied with their delivery experience.
- Follow up with customers to confirm satisfaction and address any remaining issues.
- Offer solutions or compensation if the service falls short of expectations.
- Feedback Collection:
- Collect feedback from customers about their delivery experience.
- Analyze feedback to identify issues and areas for improvement.
- Communicate feedback to relevant departments to enhance service quality.
- Documentation and Reporting:
- Keep accurate records of customer interactions and delivery details.
- Prepare reports on delivery performance and customer satisfaction.
- Document recurring issues for resolution and improvement.
- Team Collaboration:
- Work with logistics and warehouse teams to ensure smooth delivery operations.
- Coordinate with sales and support teams to address customer concerns.
- Problem Solving:
- Resolve delivery-related issues such as missing or incorrect items.
- Suggest and implement improvements based on customer feedback.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.